Mufti Online — Madrasah Ta'leemuddeen

Buyer receiving the wrong item and refunding

· 29 Rabiʻ II 1435 AH1 min readEnglish

Question

Person B sees advert of person A, and a successful transaction takes place. Upon person B receiving the goods, he notices that the contents do not match what was advertised. After querying from person A and requesting a refund, person A claims to have been scammed by person A's supplier (who has since disappeared) and refuses to refund person B. Who is responsible and who should suffer a loss? Keeping in mind that person A had failed to check the contents after receiving it from his supplier.

Answer

If the item was not the item person B had ordered, he should be refunded.

And Allah Ta'ala (الله تعالى) knows best.

Answered by
Mufti Zakaria Makada
Checked & approved by
Mufti Ebrahim Salejee (Isipingo Beach)
View original Compare with other Darul Iftas
Questions about this ruling, answered only from the archive with sources.

Where scholars differ, it’s safer to take the more cautious view.

Fatawa SA is an independent, read-only index of fatawa already published by Mufti Online — Madrasah Ta'leemuddeen. It is not a fatwa service. For your own situation, please ask a Mufti. Report an issue

For corrections or mistakes, please email us at fatawasa786@gmail.com.

Source: Mufti Online — Madrasah Ta'leemuddeen — https://muftionline.co.za/node/5884
Fatawa SA: https://fatawa.co.za/fatwa/muftionline-5884

People also ask

What are the Islamic rules on returns and refunds?

“Purchasing an extended warranty for one’s appliances or products is tantamount to purchasing insurance which is Haraam. The elements of gambling and Riba (interest) are both found in purchasing insurance, hence prohibited. We…”

Azaadville · 88 fatawa from 7 Darul Iftas on this

What the Darul Iftas say

Related fatawa